Privacy Policy

My Florist Network respects your privacy and is committed to handling your information responsibly. This Privacy Policy explains what we collect, how we use it, and the choices you have as a customer, florist, or sponsor in our community-first marketplace.

Information collected

We collect information you provide directly, information created when you use the platform, and limited information from trusted service providers. The details below describe the main categories we handle.

Account information

When you create an account, we collect details such as your name, email address, phone number, and password. This information helps us identify you, secure your account, and provide customer support.

Customer order information

When you place an order, we collect the details needed to complete it, including recipient information, delivery address, gift messages, and order history. This information is shared with the fulfilling florist so they can prepare and deliver your order.

Florist business information

For florists, we collect business details such as shop name, address, service areas, hours, product listings, and payout information. This helps customers find local florists and helps florists manage their storefronts.

Payment information

Payments are processed by secure, third-party payment providers. We do not store full card numbers on our systems. We may retain limited transaction records, such as amounts, dates, and confirmation identifiers, to support orders and refunds.

Cookies and tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the site is used. You can learn more and manage your choices in our cookie policy.

Analytics

We use analytics tools to understand how visitors navigate the platform so we can improve performance and the experience. Analytics data is generally aggregated and used to spot trends rather than to identify individuals.

Email and communication data

When you contact us or receive service messages, we keep records of those communications. We use this information to respond to inquiries, send order updates, and share account or policy notices.

Location and delivery information

To connect customers with nearby florists and support delivery, we handle location details such as delivery addresses and service areas. This helps route orders to independent florists who serve the relevant area.

How information is used

We use information to operate the marketplace, process and fulfill orders, provide customer service, prevent fraud, improve our services, and communicate with you about your account and orders.

How information is shared

We share order details with the fulfilling florist so they can complete your purchase. We may share information with service providers who support payments, hosting, analytics, and communications, and when required by law. We do not sell your personal information.

Sponsor and advertiser disclosures

Some placements on the platform are paid sponsorships, and we label these relationships clearly. Sponsors are independent businesses. We do not hand over your personal account information to sponsors simply because you view a sponsored listing.

Data retention

We keep information for as long as needed to provide the service, meet legal and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we work to delete or de-identify it.

Data security

We use reasonable administrative, technical, and physical safeguards to protect your information, including secure payment processing. No system is perfectly secure, but we take steps to guard against unauthorized access, loss, or misuse.

User privacy choices

You can review and update your account details, adjust communication preferences, and manage cookie choices. You may also request that we help with certain privacy requests through our contact channels.

Children's privacy

Our platform is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If we learn that we have done so, we will take steps to delete it.

U.S. data handling

My Florist Network operates in the United States, and information is processed and stored in the United States. By using the platform, you understand that your information is handled under U.S. law and practices.

Contact information

If you have questions about this policy or your information, please reach out through our legal and policy contact page.

Disclaimer: This page provides general information and general business policy language only. It is not legal advice. This policy should be reviewed by a licensed attorney before final publication.