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My Florist Network

Flowers for hospitals

Why hospitals rely on local florists

Hospitals with daily patient deliveries and gift shop demand.

Typical needs: Get-well arrangements, new-baby flowers, staff appreciation

How your business account works

  1. Sign up free and choose your industry type.
  2. Get a dashboard matched to your industry with local florists that serve it.
  3. Request quotes from one florist or several at once.
  4. Save delivery locations and set up recurring deliveries.
  5. Message florists and track everything in one place.

Flowers in a clinical setting, where the rules are the hospital's

Hospitals are the one vertical where the constraint is not timing or access but whether flowers are permitted at all. Restrictions vary by ward and are set by the hospital, never by the florist or the platform. A business account here is mostly about getting deliveries to the right desk and keeping staff recognition orders simple.

How the ordering process works

  1. Save the reception, ward desks and any central receiving point as delivery locations, with the ward restrictions noted on each.
  2. Record which areas do not accept flowers, so nobody raises an order that cannot be delivered.
  3. Use quote requests for staff recognition, memorial services, foundation events and reception displays.
  4. Set up any standing arrangement — a foyer or reception display — as a recurring order with a local florist.
  5. Keep contacts current so a delivery question reaches the desk rather than an individual who may be off shift.

What matters operationally

Ward restrictions are yours to state
Intensive care, oncology, transplant and burns units frequently restrict or prohibit fresh flowers. The platform has no visibility of your policy, so record it against the delivery location before an order is raised against it.
Deliver to a desk, not a patient
Deliveries routed to a staffed reception or ward desk succeed. Deliveries routed to a bed number depend on a patient still being in it.
Failed deliveries are recorded with a reason
When a delivery cannot be completed, the driver records why and the shop is alerted. That is what lets a refused ward delivery be resolved the same day rather than discovered later.
Staff recognition is a repeat order, not an event
Long-service and thank-you florals are the most common hospital use and suit saved card messages and a standing arrangement with one shop.
Report a problem within seven days
Any problem with a delivered order can be raised for seven days after delivery. Duplicate charges and suspected fraud are exempt from that window.

What this does not do

  • The platform holds no information about which wards accept flowers. That is entirely the hospital's to supply and maintain.
  • There is no latex-free, allergen or infection-control certification of any kind. Requirements must be stated in the request and agreed with the florist.
  • No guaranteed delivery windows.
  • Invoicing is per florist and settled directly with that shop. There is no procurement or tender workflow.

Common questions

Can flowers be delivered to a hospital patient?

That depends on the ward. Many hospitals restrict or prohibit fresh flowers in intensive care, oncology and transplant units. The restriction is the hospital's, and the platform has no visibility of it, so check before ordering.

How should a hospital receive floral deliveries?

To a staffed reception or ward desk saved as a delivery location, not to a bed number. Record any ward restrictions against the location so orders are not raised against areas that cannot accept them.

Can a hospital set up an account for staff recognition flowers?

Yes. A business account covers saved locations, saved card messages, quote requests and recurring orders with a local florist.

What if a floral delivery to a hospital fails?

The driver records a failure reason and the shop is alerted so it can be resolved. A problem with a delivered order can be reported for seven days after delivery.

The rules your account runs on

Substitutions
A minor stem swap within the same look is pre-authorised. A change of colour, container or material needs your approval through a link valid for 48 hours, and the replacement must be of equal or greater value.
Reporting a problem
You can report a problem with a delivered order for 7 days after delivery. Duplicate charges and suspected fraud are exempt from that window.
What the platform takes
Nothing is added to your order. The price, delivery fee and tax are the florist's own.
Standing order schedules
Recurring deliveries run weekly, biweekly, monthly. They can be paused and resumed.
How results are ordered
Florist search results are ordered by distance from the delivery address alone. No shop pays for placement.

Trust and transparency · Substitutions and refunds · How payments work · Delivery policy